Thick Soft Padded Long Down Winter Coats with Pockets

Boots N Bags Heaven offers WORLDWIDE INSURED SHIPPING!

We ship our products from several different warehouses outside of the US. If you order several different products, they might arrive separately and on a different day.
You will get the tracking number directly to your email about 1-3 business days after purchase.

Please allow 7-14 business days for your order to arrive. 

We appreciate your understanding and patience during this time.

Your happiness is our top priority. If for any reason you need help with your purchase, email us with your order number and we will do our best to assist you.

Our return policy lasts 30 days from the date you receive your order.

If 30 days have passed since delivery, unfortunately, you are no longer eligible for a return under our standard return policy.

Return Eligibility

To qualify for a return:

• Items must be unused, unworn, unwashed, and unaltered.

• Items must be in the same condition as when received.

• Items must be returned in their original packaging.

• You must contact our Customer Service Team and receive return instructions before sending your item back.

All returned items are subject to inspection and approval by our warehouse.

Refund Method Based on Return Request Date

The refund method depends on when you submit your return request.

Within 7 Days of Delivery – Original Payment Method

Customers who request a return within 7 days of receiving their order may qualify for a refund to their original payment method, provided that:

• The item meets all return eligibility requirements.

• The item is unused and in its original condition and packaging.

• The return has been authorized by our Customer Service Team.

• The returned item passes our warehouse inspection.

This 7-day window helps us maintain the integrity and resale condition of returned merchandise.

After 7 Days (Day 8 to Day 30) – Store Credit Only

For eligible return requests submitted after the first 7 days but within the 30-day return period, approved returns will be issued as store credit only.

Store credit cannot be exchanged for cash or transferred to the original payment method.

All refunds and store credits are subject to return authorization and warehouse inspection.

Return Shipping Costs

The customer is responsible for all return shipping costs.

For approved ordinary returns, the applicable return shipping cost will be deducted from the approved refund or store credit amount, as applicable.

Original shipping fees paid during the initial purchase are non-refundable for ordinary returns.

Customers are encouraged to use a trackable shipping service or purchase shipping insurance. Boots N Bags Heaven cannot guarantee receipt of returned items shipped without tracking.

For verified damaged, defective, or incorrectly supplied items, return shipping arrangements will be handled separately.

Items Not Eligible for Return

The following items and situations are not eligible for standard returns:

• Intimate apparel

• Swimwear

• Undergarments

• Items that have been worn, washed, or altered

• Items kept by the customer for more than 30 days

• Personalized or made-to-order items

• Change-of-mind returns submitted after the 30-day return window

For gifts, only the original purchaser may request a return or refund. Gift recipients cannot independently process return requests.

Size Issues

If you receive an item in a size different from the size you ordered, we will provide a replacement at no additional cost.

If an item does not match the measurements specified in our size chart, you may qualify for a replacement or refund.

Photo evidence showing the item measured with a measuring device is required for size-related claims.

Personal fit preferences or differences in individual body proportions do not automatically qualify for a refund or replacement.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery.

Photo or video evidence clearly showing the damage will be required for assessment.

Depending on the situation, an appropriate refund or replacement may be provided. Return shipping arrangements for verified damaged, defective, or incorrectly supplied items will be handled separately from ordinary returns.

Items That Look Different from Website Photos

Product colors may vary slightly due to photography lighting, camera equipment, and screen settings.

Clothing patterns and overall appearance may also vary depending on body type and sizing.

These normal variations do not automatically qualify as product defects or grounds for a return.

If you believe your item is significantly different from what was advertised, please contact our Customer Service Team for assistance.

Sale and Promotional Items

• Regular-priced items may qualify for returns under the conditions stated in this policy.

• Sale items are not eligible for change-of-mind returns.

• Promotional items, including "Pay Shipping, Get Item Free" offers, are not eligible for change-of-mind returns, refunds, or exchanges.

These restrictions do not limit any refund or replacement rights required by applicable consumer protection laws.

Exchanges

Exchanges are only available for items that were sent incorrectly or arrived damaged or defective.

Photo or video evidence may be requested before a replacement is approved.

How to Return an Item

All returns must be authorized by our Customer Service Team before being shipped.

Please contact our Customer Service Team first and wait for the return instructions before sending any item back.

IMPORTANT: RETURNS WITHOUT PRIOR ADVICE AND AUTHORIZATION FROM OUR CUSTOMER SERVICE TEAM WILL NOT BE VALID FOR A REFUND OR STORE CREDIT.

Return Address:

Boots N Bags Heaven
28 Old Rudnick Lane
Dover, DE 19901, USA

Please ensure you have received return authorization before shipping your item to our warehouse.

Contact Us

For return instructions, questions, or assistance, please contact our Customer Service Team:

support@bootsnbagsheaven.com