Refund policy

Returns

Our return and refund policy lasts 30 days after receiving the item.

If 30 days have gone by since your purchase, unfortunately you are no longer eligible for a refund or exchange.

To be eligible for a return,  your item must be unused and in the same condition that you received it.

To be eligible for a refund, you must fit the criteria below and your item must be returned to our warehouse. 

It must also be in the original packaging.

Returns without prior advise from our customer service team will not be valid for a refund.


The following items/situations are not valid for return and cannot be returned to our warehouse:

  • Intimate apparel
  • Swimwear
  • Undergarments
  • Change of mind
  • Item/s that have been worn/washed/altered
  • Item/s that have been with the customer for more than 30 days
To complete your return, we require that you have received instructions from our customer service team regarding the return.

Please do not send your purchase back to the manufacturer.

The customer shall be responsible for all return shipping cost.

Refunds (if applicable)

If you returned an item to our warehouse kindly give up to 25 business days for the return to be processed. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If upon inspection the items shows damage that was not present upon delivery  to you then the refund can be denied. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Damaged 

If the item you received is damaged you have 7 days upon delivery to claim a refund or replacement. 

Photo or video proof will be required before receiving a refund or replacement. 

If you are unable to provide a photo/video showing the damage then you will not be eligible for a refund or replacement. 

Item looks different 

Colors of merchandise may be different compared to site photos due to photography lenses, lighting, and computer monitor resolutions. 

Clothing pattern may also vary due to difference in body types and sizing. 

These situations do not qualify as defects and may not avail of a refund or exchange.  

Please contact our customer service team for further assistance on this situation. 

Late or missing refunds (if applicable)

If payment was made via Credit card the refund may reflect on your next post date, you may also contact your card provider for further information. 

If payment was made via Paypal, the refund should reflect within 3 days. 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@bootsnbagsheaven.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Promo Items 

All promo items such as "pay shipping get item free" are not valid for refunds or exchange.

Exchanges (if applicable)

Items are only valid for exchange if you received the wrong item or if it is damaged. 

A photo or video may be requested prior to processing a replacement item. 

Gifts

If an item was received as a gift, only the person who placed the order may process any return or refund request. 

Shipping

Returns without prior advise from our customer service team will not be valid for a refund.

Boots N Bags Heaven
1374 W. 400 S.
Orem, UT 84058, USA

Returns without prior advise from our customer service team will not be valid for a refund.

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item.