Refund policy
Returns
Our return and refund policy lasts 30 days after receiving the item.If 30 days have gone by since your purchase, unfortunately you are no longer eligible for a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To be eligible for a refund, you must fit the criteria below and your item must be returned to our warehouse.
It must also be in the original packaging.
Returns without prior advise from our customer service team will not be valid for a refund.
The following items/situations are not valid for return and cannot be returned to our warehouse:
- Intimate apparel
- Swimwear
- Undergarments
- Change of mind
- Item/s that have been worn/washed/altered
- Item/s that have been with the customer for more than 30 days
- Purchase given as gift and receiver did not accept the item
- Purchase received as gift ( receiver cannot claim refund/exchange, Only the buyer may process the request )
- Personalized / made to order items
Please do not send your purchase back to the manufacturer.
The customer shall be responsible for all return shipping cost.
Refunds (if applicable)
If you returned an item to our warehouse kindly give up to 25 business days for the return to be processed.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If upon inspection the items shows damage that was not present upon delivery to you then the refund can be denied.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Size Issue
If the item you received does not fit you correctly because we sent you the wrong size we will replace it for FREE.
Photo proof with a measuring device is required to avail of a size exchange or refund.
Only items that are not the correct size based on our size chart will be valid for refund/replacement.
Damaged
If the item you received is damaged you have 7 days upon delivery to claim a refund or replacement.
Photo or video proof will be required before receiving a refund or replacement.
If you are unable to provide a photo/video showing the damage then you will not be eligible for a refund or replacement.
Item looks different
Colors of merchandise may be different compared to site photos due to photography lenses, lighting, and computer monitor resolutions.
Clothing pattern may also vary due to difference in body types and sizing.
These situations do not qualify as defects and may not avail of a refund or exchange.
Please contact our customer service team for further assistance on this situation.
Late or missing refunds (if applicable)
If payment was made via Credit card the refund may reflect on your next post date, you may also contact your card provider for further information.
If payment was made via Paypal, the refund should reflect within 3 days.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@bootsnbagsheaven.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.Promo Items
All promo items such as "pay shipping get item free" are not valid for refunds or exchange.
Exchanges (if applicable)
Items are only valid for exchange if you received the wrong item or if it is damaged.
A photo or video may be requested prior to processing a replacement item.
Gifts
If an item was received as a gift, only the person who placed the order may process any return or refund request.Shipping
Returns without prior advise from our customer service team will not be valid for a refund.
Boots N Bags Heaven
28 Old Rudnick Lane
Dover, DW 19901, USA
Returns without prior advise from our customer service team will not be valid for a refund.
Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.