I ordered this bag and it arrived very fast. Unfortunately, it simply wasn’t the right one for me. I was very worried as returns can be difficult for many sites like this. THEY WERE FANTASTIC TO DEAL WITH! I simply emailed them and just that quickly they took care of. They emailed back immediately and gave me two options. I could send the bag back, shipping on me, and they would give me a refund, or I could just pick out something else to replace it. Plus I get to keep the bag. I’m not entirely sure who will end up with the bag, but it will make someone a great gift. I did contact them the same day I received the bag so that may have helped. It just amazes me that I received spectacular customer service. I will always check here first for purses and boots and anything else they carry. Joyce is wonderful and efficient! Thank you again.